Subject Details
Dept     : MECH
Sem      : 5
Regul    : R 2019
Faculty : Mr.M.Sathish kumar
phone  : NIL
E-mail  : sathish.m.mech@snsce.ac.in
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Lecture Notes

UNIT 1:
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Introduction to quality
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Evolution for quality
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Dimensions of product in service quality
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Basic concepts of TQM -Framework
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Contributions of Deming
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Juran and Crosby
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Barriers to TQM - Quality statements
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Customer focus /Orientation /Satisfaction
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Customer complaints /Retention cost of quality
UNIT 2:
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Leadership - Strategic quality planning
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Employee involvement and engagement initiatives in industrie
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Motivation, Empowerment, Team and Teamwork
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Quality circles Recognition and Reward, Performance appraisal
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Continuous process improvement -
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5S and Kaizen
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Supplier partnership - Partnering
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Supplier selection, Supplier Rating.
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Kaizen and its importance