Subject Details
Dept     : MECH
Sem      : 5
Regul    : R2019
Faculty : Mr.A.Vetrivel
phone  : NIL
E-mail  : vetri232@gmail.com
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Lecture Notes

UNIT 1:
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Introduction of TQM, Need for quality - Evolution of quality
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Definition of quality - Dimensions of Product & Service Quality
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Basic concepts of TQM
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TQM Framework – Barriers to TQM
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Contributions of Deming, Juran and Crosby
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Contributions of Deming, Juran and Crosby
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Industrial Examples of Quality statements
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Customer Focus and Customer orientation, Customer satisfaction
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Customer complaints, and Customer retention - Costs of quality
UNIT 2:
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Leadership – Strategic quality planning
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Employee involvement and engagement initiatives in industries
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Employee involvement and engagement initiatives in industries
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Motivation, Empowerment, Team and Teamwork
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Continuous process improvement
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Case studies on 5S and Kaizen
UNIT 3:
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Statistical fundamentals
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Measures of central Tendency & Dispersion
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Population and Sample
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Control Charts for variables and attributes
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New seven Management tools
UNIT 4:
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Bench marking – Reason to benchmark, Best Practices and case studies of Bench marking process
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FMEA - Stages, Types
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Quality Function Deployment (QFD)
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House of Quality, Taguchi Quality Loss Function
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Total Productive Maintenance- Concepts, improvement needs
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Performance measures in various industries
UNIT 5:
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Need for ISO 9000 and Other Quality Systems
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Need for ISO 9000 and Other Quality Systems
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Elements, Implementation of Quality System Documentation
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Quality Auditing in industries
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QS 9000 – BS-OHSAS 18001: 2007, ISO 20000
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AS9100– Concept, Requirements and Benefits