Introduction, Challenges in IT Infrastructure Management, Design Issues of IT Organizations and IT Infrastructure, IT System Management Process, IT Service Management Process, Information System Design Process

Service Level Management, Financial Management, IT Service Continuity Management, Capacity Management & Availability Management

Service Support Process: Configuration Management, Incident Management, Problem Management, Change Management & Release Management

Storage, Backup, Archive and Retrieve, Disaster Recovery, Space Management, Database and Application Protection and Data Retention.

Computer Security, Internet Security, Physical Security, Identity Management, Access Control System and Intrusion Detection.