Subject Details
Dept     : MCA
Sem      : 2
Regul    : 2023-2024
Faculty : Dr. S. Sujiya
phone  : 9363685024
E-mail  : sujiya.s.ca@drsnsrcas.ac.in
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Lecture Notes

UNIT 1:
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IT Infrastructure: Introduction
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Challenges in IT Infrastructure Management
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Challenges in IT Infrastructure Management
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IT System Management Process
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IT Service Management Process
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Information System Design Process
UNIT 2:
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Service Delivery Process
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Financial Management
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, IT Service Continuity Management
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Capacity Management
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Availability Management

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