• Inferential Listening • Analytical Listening

• Body Language • Posture • Gesture • Eye-contact • Space – distancing

• Clauses • Voice – Active & Passive • Degrees of Comparison • Conditional Clauses • Reading Comprehension

• Standard Business Letter • Report Writing • Preparing Agenda • Writing Minutes for Meeting • Note-making on Business conversation • Case study and Documentation

• A peek into the world of Telephone • Basics of Telephone Communication • Telephone Courtesy • Different kinds of Calls • Listening for Tone, Mood and Attitude • Teleconference