The People Puzzle at NexaTech Solutions - Cas

NexaTech Solutions, a rapidly growing software company in Bengaluru, has gained a strong reputation for innovation and client satisfaction. However, over the past year, the organization has been struggling with rising employee turnover and declining teamwork. The company recently expanded and hired many fresh graduates who come with strong technical knowledge but lack workplace discipline and collaboration skills. Senior employees feel the culture is shifting too fast, causing conflicts between the older and younger workforce. Managers observe that employees are losing motivation because recognition practices are inconsistent, and performance evaluations are unclear. Team leaders are technically skilled but lack people-management capability, resulting in poor communication and low trust within teams. Due to strict deadlines and heavy workloads, stress levels are increasing, leading to more sick leaves and decreased productivity. NexaTech’s HR team believes the core issues are related to Organizational Behavior — specifically employee attitudes, leadership style, team dynamics, and emotional intelligence. The company must understand and influence human behavior to rebuild a healthy workplace culture and improve performance. The management is now seeking solutions to realign employee behavior with organizational goals and restore a positive work environment. Case questions: Define the key OB issues visible in this case. How can improving emotional intelligence help the team leaders? Suggest motivation techniques suitable for this situation. What steps can HR take to reduce employee stress and burnout? Explain how better communication can improve trust and teamwork. Propose a leadership approach that can solve intergenerational conflicts. Recommend strategies to strengthen organizational culture in NexaTech. The blooms involved here is Analyze, Create and Evaluate