Meaning and definition• Importance of Housekeeping, Responsibility of the Housekeeping department, A career in the Housekeeping department Role of Housekeeping in guest satisfaction and repeat Business. Introduction to Housekeeping Department objective, Types of establishments; organizational structure of housekeeping department (small, medium large); duties and Job Description and Job Specification responsibilities & Role of Key Personnel in Housekeeping. Attributes and Qualities of the Housekeeping staff - skills of a good Housekeeper Facilities planning and Design of Housekeeping Department and relevant sub-sections. Functions of Housekeeping Department: Desk control – records, registers, keys – types and control of keys; Inter departmental Co-ordination with more emphasis on Front office, the engineering and the Maintenance; security and other departments. Guest supplies. Organizational framework of the Department (Large/Medium/Small Hotel)

Cleaning and maintenance of guest rooms: Cleaning equipment (Manual & Electrical) – selection, use, mechanism, care and maintenance. Cleaning agents – Selection, classification, use, care and storage; cleaning of various surfaces (metals, glass, leather& cleaning of wall finishes) Types of guest rooms cleaning- Types of cleaning Special cleaning programs, periodical cleaning, spring cleaning, public area cleaning; making up of a guest room – occupied room, vacant room, departure room; Turndown service ; guest room inspection, neglected areas,(an over view): standard contents of a guest room, guest supplies Beds & Bedding, Types of Bed & Sizes- Zeal Bed, Extra Bed, Sofa Bed, Fold away Beds, Bolsters, Bed linen, Blankets, Bedspread quilt. Types of mattresses & Pillows with sizes -Interior spring, Mattresses, Rubber & Plastic Mattresses. Managing of linen and uniforms: Classification of linen-,bedding-sheets and pillowcases, blankets, bedspreads, comforters and dust ruffles, mattress covers, bath linens, table linens uniforms-fabric materials and construction, sizes,; activities of the linen room; location, equipment and layout of a linen room (basic rules) purchase of linen – quality and quantity; storage and inspection; issuing of linen to floors and departments – procedure and records, stock taking – procedure and records condemned linen.

Laundry: Duties and responsibilities of laundry staffs (laundry manager and shift – in – leader, dry cleaning supervisor, spotter, compressor, laundry clerks, valet runner, laundry attendant). Importance and principles flow process of industrial laundering. Importance and principles flow process of industrial laundering, Stages in wash cycle. Equipment, layout and planning of laundry (basic rules) Role of laundry agents, classification of laundry agents ( explain briefly) Dry cleaning guest laundry – services offered, collection and delivering , care in laundering guest articles. The procedure and cleaning-front-of-the-house, back-of-the-house, cleaning windows, public rest room, Safety, security-Fire prevention, Accident prevention Security measures and. Pest control-name few pest Contract services A. Types and procedure of contract services, Guidelines for hiring contract services. Advantages & disadvantages of contract services

Design and type of design Elements of Design (Line, Shape, Form, Colour, Size, Texture, Direction, Value) Principles of Design(Scale, Composition, Harmony, Rhythm Proportion, Balance, focal point) Colour and colour scheme Uses Factors affecting the Colour scheme of a guest room. Light and light fitting Light and types of Light, Principles of Lighting. Windows-. Types of window and its treatment. Blinds -Roller, Venetian, Draperies, Casements, Curtains, Glass Curtains, Cafe Curtains, Valence, Swage & tail, Pelmets, Cornice. Factors to be considered in selection of Window treatment Floors-. Covering Composition, Types Uses, Care, Advantages & Disadvantage Types of Wallpapers- Wood Paneling, Glass Wall Covering, Metal Wall Covering, Leather (hid) Wall Covering) Selection, Care & Uses Advantages & disadvantages. Types of Carpet- Woven, Non –Woven(example for each carpets). Uses & Disadvantages Care & Maintenance Flower arrangement in Hotels, - Principles of design as applied to flower arrangement - Styles of flower arrangement – Western, Japanese, Free style arrangement. - Purpose of flower arrangement - Equipments and materials required. Computer technology-in housekeeping-importance and uses

PLANNING AND ORGANISING THE HOUSE KEEPING DEPARTMENT Area inventory list Frequency schedules Performance and Productivity standards. Time and Motion study in House Keeping operations. Standard Operating manuals – Job procedures Job allocation and work schedules, Calculating staff strengths & Planning duty rosters, team work and Leadership in House Keeping Training. BUDGET Budget and budgetary controls, the budget process planning capital budget. Planning operation budget. Operating budget – controlling expenses – income statement Purchasing systems methods of buying forms and formats used in budgeting.