• Inferential Listening • Analytical Listening Verbal and Non-verbal Communication • Body Language • Posture • Gesture • Eye-contact • Space – distancing Grammar • Clauses • Voice – Active & Passive • Degrees of Comparison • Conditional Clauses • Reading Comprehension

• Standard Business Letter • Report Writing • Preparing Agenda • Writing Minutes for Meeting • Note-making on Business conversation • Case study and Documentation Speaking Skills • A peek into the world of Telephone • Basics of Telephone Communication • Telephone Courtesy • Different kinds of Calls • Listening for Tone, Mood and Attitude • Teleconference Phonology – study of speech sounds • Vowels • Diphthongs • Consonants

• Applying for jobs • Cover Letters • Resume Writing • Effective Profiling • Interviews • Group Discussion • Tips for Interviews • Preparing for Interview

• Reading and Practice • Effective Reading • Reading Strategy • Analysis of Sentence • Story Telling • Self- introduction • Reading Comprehension • Introducing Others • Error spotting • Commonly Confused words • Guess the Words • Idioms and Phrases

Phonetics • Phonology • Pure Vowels • Diphthongs • Plosive Consonants • Fricates • Affricates • Nasal sounds • Gliding vowels • Lateral sounds • Stress • Intonation • Rhythm