Introduction, Challenges in IT Infrastructure Management, Design Issues of IT Organizations and IT Infrastructure, IT System Management Process, IT Service Management Process, Information System Design Process
Service Delivery Process: Service Level Management, Financial Management, IT Service Continuity Management, Capacity Management & Availability Management
Service Support Process: Configuration Management, Incident Management, Problem Management, Change Management & Release Management
Storage Management: Storage, Backup, Archive and Retrieve, Disaster Recovery, Space Management, Database and Application Protection and Data Retention.
Security Management: Computer Security, Internet Security, Physical Security, Identity Management, Access Control System and Intrusion Detection.
Reference Book:
Infrastructure Management: Integrating Design, Construction, Maintenance, Rehabilitation, and Renovation: W. Ronald Hudson, Ralph C. G. Haas, Waheed Uddin
Text Book:
Infrastructure & Its Management: Phalguna Gupta, Surya Prakash & Umarani Jayaraman, Tata McGraw-Hill Education ISBN-13 :9780070681842
