Basics of Six Sigma - The Problem Solving Strategy - Six Sigma Roles and Responsibilities - Critical to Quality Characteristics(CTQs) - Pareto Analysis - Basic Six Sigma Metrics - DPU, DPMO, FTY, RTY cycle time - Cost of Poor Quality(COPQ) - Six Sigma Statistics - Case Study on Six Sigma in Small Business

Lean Principles - Lean Enterprise - Understanding Lean and SCM - The Seven Elements of Waste - The 5S Principles and SCM - Cause and Effect Diagram - Value Stream Mapping - FMEA - Lean Controls and Control Methods - Case Study on Lean Six Sigma Applications

Lean Supply chain management - Competitive advantage - Cyclic view of supply chain - value chain - logistics management - competitive performance - changing competitive environment - marketing and logistics interface with Lean Principles - Case Study on Logistics Services and Lean Six Sigma Implementation

The lead-time gap - Improving the visibility of demand - The supply chain fulcrum - Forecast for capacity, execute against demand - Demand management and planning - Collaborative planning, forecasting and replenishment - Product 'push' versus demand 'pull' - The Japanese philosophy -The foundations of agility - A route map to responsiveness – Case study on Food Retail Supply Chains

The role of information in the virtual lean supply chain - 'Quick response' logistics with lean - Production strategies for quick response - Product design and supply chain complexity - The trend towards globalisation in the supply chain - The future of global sourcing - Real World examples of LSCM in IT