Subject Details
Dept     : MECH
Sem      : 5
Regul    : 2019
Faculty : Mr J.Yokesh Kumar
phone  : NIL
E-mail  : yokesh.j.mech@snsce.ac.in
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Lecture Notes

UNIT 1:
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Introduction, Course objectives, Need of quality
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Evolution of quality - Definitions of quality - Dimensions of product and service quality
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Contributions of Deming, Juran and Crosby - Barriers to TQM
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Customer focus
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Customer complaints and cost of quality
UNIT 2:
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Leadership - Strategic quality planning
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Employee involvement and engagement initiatives in industries
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Quality circles Recognition and Reward
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Performance appraisal
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Continuous process improvement
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Supplier partnership - Partnering
UNIT 3:
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Statistical fundamentals

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