Dear Students the Lecture Notes has been uploaded for the following topics:1. Introduction - Need for quality - Evolution of quality - Definitions of quality, Dimensions of product and service quality , Basic concepts of TQM – TQM Framework , Contributions of Deming, Juran and Crosby, Barriers to TQM, Industrial Examples of Quality statements, Customer focus - Customer orientation, Customer retention - Costs of quality, Customer satisfaction, Customer complaints,, 1. Leadership - Strategic quality planning, 2. Employee involvement and engagement initiatives in industries, Employee involvement and engagement initiatives in industries, Team and Teamwork, Quality circles , 5. Recognition and Reward, Performance appraisal , Continuous process improvement , Case studies on 5S and Kaizen, Supplier partnership - Partnering, Supplier selection, Supplier Rating.
