Business Communication: Meaning – Objectives – Media – Barriers - Importance of Effective Business Communication- Model Communication Methods - Business Letters: Need - Functions - Kinds - Essentials of Effective Business Letters- Layout.

Enquiries- Replies- offers and quotations- Orders and their Execution - Credit and Status Enquiries Meaning - Trade and bank references - Complaints and Adjustments - Collection Letters - How to write effective Collection letters- Sales Letters-Circular Letters.

Banking Correspondence - Introduction - correspondence with customer, Head office - Insurance Correspondence –Life insurance- Fire insurance - Marine insurance –Agency Correspondence.

Company Secretarial Correspondence - Agenda, Minutes and Report Writing- Types- Characteristics of good Report-Report of individuals.

Application for Jobs: Preparation of resume- Interviews- Meaning- types of Interview- Candidates preparing for an interview- guidelines to be observed during an interview- Business Report Presentations. Email Slide or Visual Presentation -Internet-Video conferencing - Group Discussion.