Nature and significance of management-Objectives of management-Functions of management-Setting up a retail organization-Factors to be considered in planning-Assessing a retail Organisation.
Human resources environment of retailing-Recruiting and selecting retail personnel, Compensating retail personnel-Supervision of retail personnel.
Financial dimensions of operations management-Profit planning-Asset management-Preliminary budget decisions and ongoing budgeting process.
Operational dimensions –Store security-Insurance-Credit management-Computerization-Outsourcing-Risk management.
Ethics in retail management-Ethical values-Social responsibility, Ethical values in relation to customers, Community& General public employees, Business partners and Shareholders-Consumerism.
Reference Book:
1) Retail Management (4th Edition) - Gibson G. Vedamani - Edition : 2013, ISBN : 9788179921517
Text Book:
1) Retail business management – Dr. T. Sivagnanasithi & T. Rajesh, Kalyani Publishers, 2012 edition.