Business Communication : Meaning – Importance of Effective Business Communication- Objectives - Media – Types – Barriers – Principles – Modern Communication Methods – Business Letters : Need – Functions – Kinds – Essentials of Effective Business Letters – Layout – Planning the letter.

Trade Enquiries – Orders and their Execution – Credit and Status Enquiries – Complaints and Adjustments – Collection Letters – Sales Letters – Circular Letters.

Bank Correspondence – Insurance Correspondence – Import – Export Correspondence – Agency Correspondence.

Correspondence of Company Secretary – Agenda – Minutes – Report Writing

Application Letters – Preparation of Resume – Interview: Meaning – Objectives and Techniques of various types of Interviews – Public Speech – Characteristics of a good speech – Business Report Presentations.