Lecture Notes || SNS Courseware

Lecture Notes

UNIT 1:

Business Communication : Meaning – Importance of Effective Business Communication- Objectives - Media – Types

Barriers – Principles - Modern Communication Methods

Business Letters : Need – Functions - Kinds - Essentials of Effective Business Letters – Layout – Planning the letter.

UNIT 2:

Collection Letters

Circular Letters

Complaints and Adjustments

Credit and Status Enquiries

Orders and their Execution

Trade Enquiries

UNIT 3:

Import – Export Correspondence - Agency Correspondence.

Insurance Correspondence

Bank Correspondence

UNIT 4:

Agenda

Report Writing

Correspondence of a Company Secretary