Definition, history and development of community pharmacy - International and Indian scenarios 2 Professional responsibilities of community pharmacists Introduction to the concept of Good Pharmacy Practice and SOPs. 3 Prescription and prescription handling  Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage  Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them Prescription and prescription handling  Definition, parts of prescriptions , legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage  Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them

Communication skills  Definition, types of communication skills  Interactions with professionals and patients  Verbal communication skills Written communication skills  Body language  Patient interview techniques

Patient counselling  Definition and benefits of patient counselling  Stages of patient counselling - Introduction, counselling content, counselling process, and closing the counselling session  Barriers to effective counseling -- Types and strategies to overcome the barriers  Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS  Patient Package Inserts - Definition, importance and benefits, Scenarios of PPI use in India and other countries  Patient Information leaflets - Definition and uses 6 Medication Adherence Definition, factors influencing non- adherence, strategies to overcome non -adherence

Health Screening Services in Community Pharmacy Introduction, scope, and importance of various health screening services - for routine monitoring of patients, early detection, and referral of undiagnosed cases Over The Counter (OTC) Medications  Definition, need and role of Pharmacists in OTC medication dispensing  OTC medications in India, counseling for OTC products  Self-medication and role of pharmacists in promoting the safe practices during self-medication  Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorder Oral health (mouth ulcers, dental pain, gum swelling

 Legal requirements to set up a community pharmacy  Site selection requirements  Pharmacy designs and interiors  Vendor selection and ordering  Procurement, inventory control methods and inventory management  Financial planning and management  Accountancy in community pharmacy – Day book, Cash book and availability  Customer Relation Management (CRM)  Audits in Pharmacies  SOP of Pharmacy Management  Introduction to Digital Health, mHealth and online pharmacies  Introduction to pharmacy operation softwares – useful