UNIT 1:
Basics of Information Technology Service Management and Cloud Service Management
Cloud Service Deployment Models
The Essential Characteristics
UNIT 2:
Cloud Strategy Fundamentals
IT Capacity and Utilization
Demand and Capacity matching
Cloud Service Architecture
Cloud Service Architecture
UNIT 3:
Cloud Service Reference Model
Basics of Cloud Service Design
Dealing with Legacy Systems and Services
, Benchmarking of Cloud Services
Cloud Service Capacity Planning
Cloud Service Deployment and Migration
Cloud Service Operations Management
UNIT 4:
Pricing models for Cloud Services
Subscription based Charging
Subscription based Charging
Procurement of Cloud-based Services
UNIT 5:
Cloud Governance Definition
Cloud Governance Framework
Cloud Governance Structure
Cloud Governance Considerations
Cloud Service Model Risk Matrix
Understanding Value of Cloud Services
Measuring the value of Cloud Services
