Business Communication : Meaning – Importance of Effective Business Communication- Objectives - Media – Types – Barriers – Principles - Modern Communication Methods – Business Letters : Need – Functions - Kinds - Essentials of Effective Business Letters – Layout – Planning the letter.

Trade Enquiries - Orders and their Execution - Credit and Status Enquiries – Complaints and Adjustments - Collection Letters – Sales Letters – Circular Letters.

Bank Correspondence - Insurance Correspondence – Import – Export Correspondence - Agency Correspondence.

Correspondence of a Company Secretary - Agenda - Minutes - Report Writing

Application Letters – Preparation of Resume - Interview: Meaning – Objectives and Techniques of various types of Interviews – Public Speech – Characteristics of a good speech – Business Report Presentations.