Introduction: Meaning, functions and importance of office management - office management and organization, Principles of office management and organization, Principal Departments of modern office, Centralization vs. decentralization of office services, Office Records - Filing and Indexing. Retention and weeding out of papers.
HRM for office Management - Recruitment, Selection and Training of office staff, Office supervision-duties and responsibilities of supervisory staff, Motivation- Financial and non-financial incentives to subordinates, Office Manager - Qualifications and qualities of office manager. The status of office manager in total organization. The authorities and responsibilities of an office manager.
Office layout, Environment and working conditions, Planning and Scheduling Office Work - Office routine, flow of work and office manual, Stationery and forms - design and control of office forms. Control over stationery, forms and supplies, Office Automation - Uses and abuses of labour saving appliances, Office appliances - typewriter, duplicator, accounting machines, addressing, machines, calculator, franking machine, weighing and folding machine, Dictaphone, cash register, coin sorter, time recorder, photocopier, telephone, facsimile, computer, scanner, printer, letter opener, time and date stamps etc
Office Communication - Various means of communication- Their use, merits and limitations. Selection of means of communication. Correspondence through Internet, Routine of handling mail, Importance of correspondence in business and Govt. offices, Essentials of good business and official correspondence, Various forms of correspondence.
Safety & Security Meaning, Importance of Safety & Security. Measures to Ensure Safety and Security.
Reference Book:
1. R.K.Sharma & S.Gupta, “Office Organisation &Management”, Kalyani Publications, Kolkata, 2014 2. Krishna Murty, “Office Management”, S. Chand and Sons Publications, New Delhi, 2010 3. Pillai and Bhagawathy R.S.N, “Business Correspondence and office methods”, S.Chand Publishers, New Delhi, 2013 4. Kumar N, “Office Organisation and Management”, Tamilnadu Book House, Chennai, 2015.
Text Book:
1. S.Chopra & J. Chopra, “Office Management”, Himalaya Publication House, Mumbai, 2015