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Puzzles
Dear Students the Puzzles has been uploaded for the following topics:UNIT 1, UNIT 2, UNIT 3
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Lecture Notes
Dear Students the Lecture Notes has been uploaded for the following topics:Introduction - Need for quality , Evolution of quality - Definitions of quality , Dimensions of product and service quality
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Youtube Video
Dear Students the Youtube Video has been uploaded for the following topics:Quality Managment - IntroductionTotal Quality ManagementLearn how to manage people and be a better leaderWhat is Lean Six Sigma?
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Resource Link
Dear Students the Resource Link has been uploaded for the following topics:Introduction to Total Quality Management
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Lecture Notes
Dear Students the Lecture Notes has been uploaded for the following topics: Basic concepts of TQM, TQM Framework, Barriers to TQM - Quality statements , Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality., 5S, Kaizen - Supplier partnership - Partnering, Continuous process improvement - PDCA cycle, , Leadership, Quality circles Recognition and Reward, Performance appraisal, Team and Teamwork,, The seven traditional tools of quality, New management tools, New management tools cont.., Bench marking , FMEA - Stages, Types., FMEA - DOCUMENTTATION
